FREQUENTLY ASKED QUESTIONS (FAQ)

Sollievo

How long does it take to receive my order?

Orders are typically processed within 1–2 business days after being placed.

Once shipped, delivery usually takes 5–8 business days, depending on your location and carrier. Most customers receive their orders within 7–10 business days from the purchase date.

For full details, please review our Shipping Policy.

Do you offer free shipping?

Yes. Sollievo offers free standard shipping on all orders within the United States, unless otherwise stated at checkout.

Where is Sollievo located?

Sollievo is a U.S.-based brand operating online. We ship orders within the United States and provide customer support from our Los Angeles location.

What should I do if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We will review the issue and provide a replacement or refund when applicable.

For more information, please see our Return & Refund Policy.

Can I cancel my order after placing it?

Orders may be canceled within 24 hours of being placed, provided the order has not yet been processed or shipped.

To request a cancellation, please contact us as soon as possible.

What is your return policy?

Sollievo offers a 30-day return window for eligible items. Products must be unused and returned in original condition.

Full return details are available in our Return & Refund Policy.

When will I receive my refund?

Once your returned item is received and inspected, approved refunds are processed within 5–7 business days. The time it takes for the refund to appear depends on your payment provider or bank.

Do your products come with a warranty or guarantee?

Sollievo offers a 30-day satisfaction guarantee on eligible purchases. Warranty coverage, if applicable, will be noted on the product page.

Please refer to our Return & Refund Policy for details.

How can I contact customer support?

You can reach our customer support team by email or phone using the contact details listed below. We aim to respond to all inquiries within 1–2 business days.

Do you ship internationally?

At this time, Sollievo ships within the United States only. Any future changes to shipping regions will be clearly communicated on our website.

Do you have a physical retail store?

No. Sollievo operates exclusively online, which allows us to offer competitive pricing and ship directly to customers.

Do you accept bulk or business orders?

Yes. We may accept bulk or business orders depending on availability. Please contact our support team for additional information.

How do I exchange an item?

If you would like to exchange an item, please contact our support team for assistance. Exchanges are subject to product availability and return eligibility.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment through the carrier’s website.

Contact Information

Sollievo
3030 San Marino St, Apt 301
Los Angeles, CA 90006
United States

Email: info@sollievorelief.com
Phone: (805) 864-1603

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)

We aim to respond to all inquiries within 1–2 business days.