BILLING TERMS & PAYMENT POLICY

Sollievo

1. Accepted Payment Methods

Sollievo offers multiple secure payment options to ensure a smooth checkout experience. Accepted payment methods may include:

Major credit and debit cards (Visa, Mastercard, American Express)

Digital wallets such as Apple Pay and Google Pay

PayPal

Buy now, pay later options (where available at checkout)

Other payment methods made available through Shopify Payments

All transactions are processed in United States Dollars (USD) unless otherwise stated at checkout.

2. Payment Authorization & Processing

Payment must be successfully authorized and completed at the time an order is placed.

Orders will not be processed or shipped until full payment has been received. If a payment attempt is declined, failed, or reversed, the order will not be confirmed.

Sollievo reserves the right to cancel any order where payment cannot be verified.

3. Pricing & Charges

All prices listed on the website are subject to change without notice.

Applicable sales tax, shipping fees, and other charges (if any) will be calculated and displayed during checkout before payment is finalized.

You are responsible for reviewing all charges prior to submitting your order.

4. Secure Payment Handling

Sollievo uses industry-standard security measures and trusted payment gateways to protect customer payment information.

We do not store full credit card numbers or sensitive payment details on our servers. All transactions are encrypted and processed through secure third-party providers.

5. Refunds, Disputes & Chargebacks

Refunds are handled in accordance with our Return & Refund Policy.

If you experience a billing issue or believe a charge was made in error, please contact our support team before initiating a chargeback.

Unauthorized chargebacks may be disputed. Repeated or fraudulent chargebacks may result in account restrictions or order cancellations.

6. Fraud Prevention & Order Verification

Sollievo reserves the right to review, delay, or cancel orders suspected of fraudulent activity.

For high-value or flagged transactions, additional verification may be required before an order is approved or shipped.

Failure to provide the requested verification may result in order cancellation and refund.

7. Billing Errors

If you believe there has been a billing error, please notify us promptly so we can investigate and resolve the issue.

Sollievo is not responsible for delays or losses resulting from incorrect payment information entered at checkout.

8. Policy Updates

Sollievo reserves the right to update or modify these Billing Terms & Conditions at any time. Changes will take effect immediately upon posting to the website.

Continued use of the site after updates constitutes acceptance of the revised terms.

Contact Information

Sollievo
3030 San Marino St, Apt 301
Los Angeles, CA 90006
United States

Email: info@sollievorelief.com
Phone: (805) 864-1603

Customer Support Hours:
Monday–Friday, 9:00 AM – 5:00 PM (Pacific Time)

We aim to respond to all inquiries within 1–2 business days.